IN MY SHOES: What It’s Like To Own A Gas Station
Think you’re being squeezed every time you pull up to the pump? Consider how the oil companies squeeze every dime they can out of franchisees, even as they get taxpayer largesse in the form of subsidies and tax breaks. The Washington Post profiles several Exxon Mobil franchisees, including Sohaila Rezazadeh, who came here from Iran as a refugee in 1979:
Every time Sohaila Rezazadeh rings up a sale at her Exxon station on Chain Bridge Road in Oakton, her cash register sends the information to Exxon Mobil's central computers. If she raises the price of gasoline a couple of pennies, chances are that Exxon will raise the wholesale price she pays by the same amount.
Through a password-protected Web portal, Exxon notifies Rezazadeh of wholesale price changes daily. That way the oil giant, which is earning about $3.3 billion a month, fine-tunes the pump prices at the franchise Rezazadeh has owned for 12 years. …
Credit-card fees are eating her profit margins. Exxon, which owns the station land, last week handed Rezazadeh a new lease raising her rent about 30 percent over the next three years. She stuck a copy on the window of her station to show customers who are angry about soaring pump prices. Rezazadeh has told Exxon that she cannot make money with the rent that high. Her territory manager's reply, she said, was simple: When you go, leave us the keys. …
Major integrated U.S. oil companies - which produce crude oil, own refineries and sell gasoline - have been reaping billions of dollars in profit from high oil prices over the past two years, but they are still working to extract every penny they can from the marketing end of the business. Exxon Mobil doesn't break out its earnings from marketing alone, but its 2007 profits in worldwide refining and marketing - known as the downstream part of the oil business - reached $9.6 billion, 43 percent of that coming from the United States.
Exxon … uses franchise agreements to maintain tight control over stations that bear its brand. The company dictates everything from the number of pumps to hygiene practices to the placement of food on convenience store shelves. "They monitor everything," Rezazadeh said.
She’s not exaggerating. One Exxon dealer in Northern VA tells the WaPo that the company uses a “planogram” that indicates precise locations for candy bars and soda in its On the Run convenience stores, and that he has to get “special permission” if he wants to move the Coke to a different shelf.
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